Shipping policy

Shipping Policy

Thank you for shopping with Emberly Gifts! Here's everything you need to know about how we get your order to you.

Order Processing
All orders are processed within 1–3 business days (excluding weekends and holidays) after you receive your order confirmation email. You'll get a second notification with tracking once your order ships. During high-volume periods (product launches, holidays, sales), processing may take a little longer, and we'll always keep you updated by email.

Shipping Times & Rates
We offer free shipping on all orders. Once your order ships, estimated delivery takes 7–15 business days. Delivery times are counted from the date your order ships (not the order date) and are estimates only — they are not guaranteed, as they may vary due to carrier delays or other factors outside our control.

Order Tracking
Once your order ships, you'll receive an email with a tracking number so you can follow your package every step of the way. If you haven't received tracking within 5 business days of ordering, contact us at emberlygiftss@gmail.com.

Wrong or Incomplete Address
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If your order hasn't shipped yet, contact us as soon as possible and we'll do our best to update it.

Lost, Stuck, or Delayed Packages
If your package is significantly delayed, stuck in transit, or marked as lost, contact us at emberlygiftss@gmail.com with your order number and we'll investigate and make it right with a reshipment or refund.

Questions?
For any shipping-related question, reach out anytime at emberlygiftss@gmail.com. We're happy to help.